Overview
Overview
If you’re planning to work in venues where gambling services are provided — such as pubs, clubs, casinos, or gaming rooms — a solid understanding of Responsible Service of Gambling (RSG) is essential.
The RSG course provides the knowledge and awareness required to minimise gambling-related harm, identify vulnerable customers, and stay compliant with legal obligations as a staff member in Australia’s licensed gambling environment.
At ITEC, we offer a non-accredited RSG training designed for entry-level hospitality workers, gaming staff, and anyone preparing to enter the entertainment and gaming sector.
The RSG course provides the knowledge and awareness required to minimise gambling-related harm, identify vulnerable customers, and stay compliant with legal obligations as a staff member in Australia’s licensed gambling environment.
At ITEC, we offer a non-accredited RSG training designed for entry-level hospitality workers, gaming staff, and anyone preparing to enter the entertainment and gaming sector.
Who Needs an RSG Certificate?
You need an RSA certificate if you’re:
Gaming attendants in pubs, clubs, and bars
Staff working in venues with poker machines or gaming tables
Hospitality workers in venues with TAB, Keno, or wagering facilities
Employees handling customer service in gambling spaces
Individuals applying for gaming roles or support jobs in licensed venues
Students preparing for careers in hospitality and tourism
What You’ll Learn
Our RSG training covers the essential knowledge and best practices for delivering gambling services responsibly:
Procedures for refusal of service and exclusion support
Risk management and intervention strategies
Understanding self-exclusion programs and gambling help resources
State-specific rules and community responsibilities
Legal obligations of gaming staff and venue operators
How to identify problem gambling behaviour
Techniques for providing responsible customer service
Always check with your local state/territory authority to confirm which RSG certificate is legally required for employment
Our Services
Duration
Approximately 3–4 hours
Delivery Mode
Online or In-Person (depending on Location)
Format
Interactive modules, scenario-based learning
Outcome
Statement of Completion (non-accredited RSG course)
Suitable For: Entry-level workers, students, international applicants, casual workers
Why Choose ITEC?
Benefits of Completing RSG with ITEC
Once you’ve completed your RSG course through ITEC, you’ll be better prepared for:
Increase your employability in pubs, clubs, and gaming venues
Show your readiness and professionalism to employers
Gain knowledge that helps you protect customers and your employer
Combine with RSA for a complete hospitality skillset
Opportunity to be shortlisted by ITEC’s internal hiring channels (where applicable)
Student Testimonials
“I had RSA already but adding RSG really helped me land a better role at a venue with pokies. The course was clear and fast to finish.”
“I didn’t know much about how to deal with gambling customers before. The scenarios were
real and helpful.”
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Enroll in RSG Today
If you’re serious about working in Australia’s hospitality or entertainment industry, completing your RSG is a smart first step. Learn how to serve responsibly, legally, and ethically — and become a valuable part of any gaming venue team.
Book a Consultation today and let’s secure your foundation.