SIT20322- Certificate II in Hospitality

Put your training and experience to use with ITEC’s RPL services and earn a nationally recognised qualification with a SIT20322- Certificate II in Hospitality via our RTO partners.

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Qualification Overview

Qualification Name:

Certificate II in Hospitality

Qualification Code and Units of Competency:

SIT20322

Duration:

Within four weeks of receiving sufficient and complying evidence of competency in all applied for units of competency.

This qualification of a SIT20322- Certificate II in Hospitality provides the knowledge and skills required by an individual who wishes to work in the light vehicle automotive repair and service industry. Despite the specialized-sounding title, this is a general and highly practical degree for any person looking to get involved in the automotive mechanic industry. You will be qualified to tackle such universally important tasks as engine and transmission repairs, maintenance on steering, and other vital vehicle systems, especially on consumer automobiles.

Qualified workers in this trade often find themselves with opportunities to advance into a specialist position through their work, or in establishing their own mechanics’ business. Less typical paths of advancement exist in the design and development of today’s vehicle diagnostic software and tools or mechanics aids.

To qualify for this certificate, you must provide evidence demonstrating that your skills and knowledge align with the courser’s learning outcomes. This evidence can take various forms. Demonstrating your current proficiency at a comparable level can be done through a CV (your student support representative can assist with this), an employment letter, or an employment contract.

Additionally, documents from prior work or educational experiences, such as references from licensed tradespeople you’ve collaborated with, apprenticeship records, academic transcripts, or assessments from relevant past qualifications, all contribute to the Recognition of Prior Learning (RPL) process. You can also submit proof of overseas qualifications or visual evidence of your work, especially for practical roles.

Required documents
ID
Resume
Payslips/work contract/ABN if self-employed
Photos/videos (for practical roles)
Risk Assessment and Management Documents
Incident Report Forms
Plans and Specifications
Job Cards
Quotes/Invoices

Anywhere in Australia, you can obtain a certification with a nationally acknowledged credential.
Get certified within four weeks of receiving the evidence
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  • Grenfell Institute of Technology Adelaide RTO: 45979
  • Trinity Institute (Australia) RTO: 41310
  • Institute of Intellect Blending RTO: 41282
  • IH Sydney Training Services RTO: 91109
  • Berkeley Business Institute RTO: 40693
  • Danford College RTO: 21979
  • Elizabeth Institute of Australia: 41286
  • Bayside English College: 21974
  • Melbourne City College Australia: 45140
  • Wattle College: 45676
  • Skillset Training: 41436
  • Astley English College Australia
  • Australia Institute of Business and Technology: 41138
  • Australian Vocational Training Academy: 45879
  • National Polytechnic Of Australia: 45960 
  • Reach Community College: 40747

DO YOU WANT TO TEST YOUR SKILLS?

Take a free, 60-second skill test

We have up-to-date schedules, and contact information, & let you book appointments online.

Qualification Description

Qualification Description

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

12 units must be completed:

  • 6 core units
  • 6 elective units, consisting of:
  • 1 unit from Group A
  • 3 units from Group B
  • 2 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with * have one or more prerequisites. Refer to individual units for details.

Core Units

BSBTWK201

Work effectively with others

SITHIND006

Source and use information on the hospitality industry

SITHIND007

Use hospitality skills effectively

SITXCCS011

Interact with customers

SITXCOM007

Show social and cultural sensitivity

SITXWHS005

Participate in safe work practices

Elective units 

Group A – Hygiene 

SITHIND005

Use hygienic practices for hospitality service

SITXFSA005

Use hygienic practices for food safety

Group B – Hospitality 

Accommodation Services – Housekeeping and Portering 

CPPCLO3100

Maintain cleaning storage areas

CPPCLO3101

Clean carpeted floors

CPPCLO3102

Clean hard floors

CPPCLO3103

Clean and maintain amenities

CPPCLO3105

Clean glass surfaces

CPPCLO3112

Clean walls, ceilings and fittings

SITHACS009

Clean premises and equipment

SITHACS010

Provide housekeeping services to guests

SITHACS011

Prepare rooms for guests

SITHACS012

Launder linen and guest clothes

SITHACS013

Provide porter services

Administration 

TLIE0009

Carry out basic workplace calculations

Client and Customer Service, and Sales 

SIRXSLS001

Sell to the retail customer

SITXCCS010

Provide visitor information

Communication and Teamwork 

BSBCMM211

Apply communication skills

SITXCOM006

Source and present information

Commercial Cookery and Catering, and Kitchen Operations 

SITHCCC024*

Prepare and present simple dishes

SITHCCC025*

Prepare and present sandwiches

SITHCCC026*

Package prepared foodstuffs

SITHCCC028*

Prepare appetisers and salads

SITHKOP009*

Clean kitchen premises and equipment

Computer Operations and ICT Management 

BSBTEC201

Use business software applications

Environmental Sustainability 

BSBSUS211

Participate in sustainable work practices

Finance 

BSBFIN302

Maintain financial records

SITXFIN007

Process financial transactions

First Aid 

HLTAID011

Provide First Aid

Food and Beverage 

SITHFAB021

Provide responsible service of alcohol

SITHFAB022*

Clean and tidy bar areas

SITHFAB023*

Operate a bar

SITHFAB024*

Prepare and serve non-alcoholic beverages

SITHFAB025*

Prepare and serve espresso coffee

SITHFAB026*

Provide room service

SITHFAB027*

Serve food and beverage

Food Safety 

SITXFSA006

Participate in safe food handling practices

SITXFSA007*

Transport and store food

Gaming 

SITHGAM022

Provide responsible gambling services

SITHGAM023*

Attend gaming machines

SITHGAM024*

Operate a TAB outlet

SITHGAM025*

Conduct Keno games

Inventory 

SITXINV006

Receive, store and maintain stock

Languages other than English 

SITXLAN007

Conduct basic oral communication in a language other than English

Four Easy Steps To Get Qualified

Free Skills Assessment

Speak to ITEC Australia about your goals, and allow us to guide you towards the qualification that will help you reach them.

Portfolio of Experience

Your dedicated consultant will guide you through the process of putting together a portfolio of evidence. This can contain overseas qualifications, transcripts, certificates, photos and videos, samples or work examples, letters of reference, your current resume, etc.

Evidence Review

Once one of our partner registered training organisations (RTOs) has assessed your portfolio, the assessor assigned to your case may be in touch if any additional evidence is required. If you have any weak areas, the RTO may assign a trainer to upskill you at no cost to you.

You’re Qualified

ITEC Australia is partnered with Registered Training Organisations whose qualifications are nationally recognised in Australia, and are the same as the qualification you would receive from full time study. Qualifications can also be useful for licensing or immigration purposes.