Put your training and experience to use with ITEC’s RPL services and earn a nationally recognised qualification with a BSB30120 Certificate III in Business via our RTO partners.
Certificate III in Business
Within four weeks of receiving sufficient and complying evidence of competency in all applied for units of competency.
Applicable to a range of industry sectors, this certification reflects a variety of roles across a range of industry sectors. It enables you to apply your discretion and variety competencies and judgment, as well as the relevant theoretical knowledge and technical support and advice to your teams
You will need to provide a range of evidence to assist your assessor to make a decision about your competence. The types of evidence you may be asked to provide can include
We have up-to-date schedules, and contact information, & let you book appointments online.
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Total number of units = 13
6 core units plus
7 elective units, of which:
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:
Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.
Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.
Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.
Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.
The achievement of a specialisation will be identified on testamurs as follows:
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Group A – Technology
BSBDAT201 Collect and record data
BSBOPS306 Record stakeholder interactions
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBWRT311 Write simple documents
BSBXCS301 Protect own personal online profile from cyber security threats
BSBXCS302 Identify and report online security threats
BSBXCS303 Securely manage personally identifiable information and workplace information
BSBXCS304 Apply cyber hygiene best practices
BSBXCS305 Identify and assess cyber security insider threats and risks
BSBXCS306 Apply own techniques to prevent cyber security insider threats
Group B – Business Competence
BSBESB302 Develop and present business proposals
BSBESB401 Research and develop business plans
BSBOPS302 Identify business risk
BSBPEF301 Organise personal work priorities
BSBPMG430 Undertake project work
BSBSTR301 Contribute to continuous improvement
BSBWHS332X Apply infection prevention and control procedures to own work activities
Group C – Teamwork and Relationships
BSBCRT412 Articulate, present and debate ideas
BSBLDR301 Support effective workplace relationships
BSBPEF302 Develop self-awareness
BSBXTW301 Work in a team
Group D – Customer and Client Engagement
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBXDB301 Respond to the service needs of customers and clients with disability
ICTSAS305 Provide ICT advice to clients
SIRXCEG002 Assist with customer difficulties
SIRXCEG005 Maintain business to business relationships
SIRXMKT001 Support marketing and promotional activities
SIRXOSM003 Use social media and online tools
SIRXPDK001 Advise on products and services
Group E – Business Administration
BSBFIN301 Process financial transactions
BSBFIN302 Maintain financial records
BSBHRM416 Process payroll
BSBINS202 Handle receipt and dispatch of information
BSBOPS301 Maintain business resources
BSBOPS303 Organise schedules
BSBPUR301 Purchase goods and services
Group F – Medical Administration
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
BSBMED303 Maintain patient records
BSBMED304 Assist in controlling stocks and supplies
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
BSBMED401 Manage patient record keeping system
Group G – Records and Information Management
BSBINS302 Organise workplace information
BSBINS303 Use knowledge management systems
BSBINS307 Retrieve information from records
BSBINS308 Control records
BSBINS309 Maintain business records